Cloud Operations Director (34660)

Responsibilities

• Proven 10+ years in cloud/platform operations, with 5+ years leading Azure operations teams in complex, high-availability environments.
• Hands-on technical leader: primarily an operational/people leader (≈80%), but still capable of engaging at keyboard level during escalations and guiding engineers through critical issues.
• Deep operational ownership across Azure services (AKS, App Service, Functions, networking, Private Link, vWAN/hub-spoke, Front Door, Key Vault, Entra ID, SQL/Cosmos, Storage, Event Hubs, Service Bus).
• Demonstrated leadership of large global teams (≈25 engineers) with coverage across Canada + India time zones and responsibility for tight internal/external SLA adherence.
• Strong in incident, problem, and change management, with a track record of improving MTTA/MTTR, reducing change failure rate, and driving operational excellence.
• High proficiency in IaC (Terraform/Bicep) and automation-fir...