Cloud Operations Director (Architecture/Hands-On)

Proven 10+ years in cloud/platform operations , with 5+ years leading Azure operations teams in complex, high-availability environments.

Hands-on technical leader : primarily an operational/people leader (?80%), but still capable of engaging at keyboard level during escalations and guiding engineers through critical issues.

Deep operational ownership across Azure services (AKS, App Service, Functions, networking, Private Link, vWAN/hub-spoke, Front Door, Key Vault, Entra ID, SQL/Cosmos, Storage, Event Hubs, Service Bus).

Demonstrated leadership of large global teams (?25 engineers) with coverage across Canada + India time zones and responsibility for tight internal/external SLA adherence .

Strong in incident, problem, and change management , with a track record of improving MTTA/MTTR , reducing change failure rate , and driving oper...