Job Description

Overview

Join to apply for the Cloud Resiliency Engineer (Bilingual) role at Concentrix .

This role involves supporting customers through focused technical engagements to improve the reliability, continuity, and recoverability of their cloud environments. The architect will combine deep technical expertise in Microsoft Azure with disaster recovery, business continuity, and operational resiliency processes, including the design and evaluation of Major Incident Response Plans (MIRPs).

This role requires the ability to assess cloud infrastructure and resiliency processes end-to-end, identify risks, align to best practices, and deliver clear, actionable recommendations that strengthen the customer’s ability to withstand and recover from disruptions.

Responsibilities

  • Support customers through technical engagements aimed at improving reliability, continuity, and recoverability of cloud environments.
  • Combine expertise in Microsoft Azure with disaster recovery, business continuity, and operational resiliency processes, including the design and evaluation of Major Incident Response Plans (MIRPs).
  • Assess cloud infrastructure and resiliency processes end-to-end, identify risks, and deliver actionable recommendations.

Qualifications

  • Minimum 5+ years of hands-on experience in the following areas:
  • Deep experience with high availability (HA) and disaster recovery (DR) design in Microsoft Azure.
  • Solid understanding of Azure architecture, including infrastructure, Availability Zones, backup/recovery, and monitoring services.
  • Familiarity with cloud-native resiliency patterns and site reliability engineering (SRE) methods.
  • Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances.
  • Experience in business continuity planning, incident response coordination, and process maturity assessments.
  • Excellent communication and documentation skills for technical and executive stakeholders.
  • Background in technical consulting or assessment-based delivery engagements.

Certifications

  • Microsoft Certified: Azure Solutions Architect Expert
  • ITIL Foundation Certification
  • Microsoft Certified: Azure Administrator Associate

Location: Mexico City Metropolitan Area

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