Cloud Service Desk Specialist

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The Cloud Service desk is the first point of contact for all support requests from channel partners and Managed Services customers, including Office365 and Cloud products/services. The team provides incident break/fix and guidance on M365 products (i.e. Email, Office, SharePoint, OneDrive etc), Azure and Business Applications. Service requests are raised and updated within the ticketing system.

The support we provide is a key part of our value add for partners & customers alike. Westcoast Cloud offers a wide range of paid for services and third-party products. Full training on these products and services is provided.

This role is onsite 5 days a week at our Theal...