Cloud Service Manager

Summary
The Service Manager function is responsible for all aspects of service delivery management of the FINEOS Cloud for our customers’ pre-production and production environments. This includes up time, deployment, administration, service management and technology selection.
The Service Manager is part of a global team responsible for the integrity and on-going service management of the FINEOS Cloud stack in our customer facing datacenters and responding to our fast-paced environment.

This role generally works a standard business week, but occasional weekend work and / or on-call rotations may be required. 

Responsibilities (Other duties may be assigned.)
• Act as an incident controller – coordinate the major incident bridge, ensure adherence to incident management processes, and drive for restoration of service and incident resolution
• Problem analysis, identification, and remediation from incident tickets, monitoring, and other me...