Cloud Services App Support Engineer I

About the role

As a Cloud Services Application Support Engineer I, you will play a pivotal role in ensuring the reliability and performance of SaaS platforms within a dynamic enterprise environment. Your focus will span monitoring application health, diagnosing and resolving integration issues, and supporting seamless onboarding for new clients. You’ll collaborate with cross-functional teams to adapt business processes, manage platform updates, and maintain robust data flows between client systems and core services. Your contributions will extend to documenting solutions, enhancing operational knowledge, and providing critical support during incidents, all while working within a global support rotation.

About the team

Our team delivers global IT operations for enterprise SaaS platforms, managing day-to-day activities in public cloud environments. We provision new environments, provide production support, and ensure operational excellence for a diverse portfoli...