Job Description
**D365 - Customer Service**
As a Cloud Solution Architect specializing in Business Applications, you’ll lead the transformation of customer service operations by helping clients modernize and optimize their service delivery using Microsoft Dynamics 365 Customer Service. You’ll work closely with business and technical stakeholders to design and implement scalable, intelligent service solutions that improve customer satisfaction, streamline case resolution, and empower agents with AI-driven insights and automation.
**Responsibilities**
+ Drive Customer Success: Become a trusted advisor to customers and partners by leveraging your expertise in Business Applications and Dynamics 365 Customer Service to deliver on Customer Success Plan outcomes. Guide customers through service transformation journeys, from case management optimization to knowledge-driven support.
+ Enable Product Feedback Loops: Capture and share insights fro...
As a Cloud Solution Architect specializing in Business Applications, you’ll lead the transformation of customer service operations by helping clients modernize and optimize their service delivery using Microsoft Dynamics 365 Customer Service. You’ll work closely with business and technical stakeholders to design and implement scalable, intelligent service solutions that improve customer satisfaction, streamline case resolution, and empower agents with AI-driven insights and automation.
**Responsibilities**
+ Drive Customer Success: Become a trusted advisor to customers and partners by leveraging your expertise in Business Applications and Dynamics 365 Customer Service to deliver on Customer Success Plan outcomes. Guide customers through service transformation journeys, from case management optimization to knowledge-driven support.
+ Enable Product Feedback Loops: Capture and share insights fro...
Apply for this Position
Ready to join Concentrix? Click the button below to submit your application.
Submit Application