Cloud Solution Engineer

As a Cloud Solution Engineer, you will be part of the global team and play a key role in designing, implementing, and supporting cloud-based applications with a focus on SAP Business Technology Platform (SAP BTP) and Cloud Applications.

Key responsibilities

• Perform operational support such as Incident Management, Change Management and Problem Management
• Manage Incident and Service Order tickets in receive, categorize, prioritize and track incidents or service orders using remedy tool as the central Infineon ticketing platform
• Analyze, investigate, fix known issues, provide workarounds to users and work towards timely resolution according to SLAs
• Conduct Internal Control Monitoring to provide daily system checks and monitoring as required and drive efficiencies to ensure the system and processes perform effectively
• Perform problem management to identify problem trends and implement corrective actions, communicate with...