Job Description
Overview
Remote role with rotating shifts to support UK and Australian operations, including scheduled weekends and public holidays.
Shift Times
9 AM to 6 PM Philippine time, Monday to Friday.
Coverage for UK and US shift as required.
Public holidays may also be on‑call.
Key Responsibilities
- Provide first and second‑level IT support via phone, email, and remote tools
- Troubleshoot and resolve technical issues, escalating complex cases when required
- Monitor and support cloud infrastructure, backups, and system performance
- Assist with basic network configurations (VPNs, VLANs, routing)
- Support telephony systems and IT equipment deployments
- Perform system updates, patching, and basic security monitoring
- Maintain clear documentation and contribute to process improvements
- Work alongside senior engineers on projects and ongoing learning initiatives
Apply for this Position
Ready to join 24x7 Direct? Click the button below to submit your application.
Submit Application