Job Description

Job Description

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. The Cloud Support Engineer will perform tasks such as:

Roles and Responsibilities

  • Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
  • Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
  • Review system logs to identify and mitigate system issues
  • Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
  • Update knowledge base troubleshooting guides and lessons learned as required

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    Job Details

    Location
    Redmond, Washington, United States
    Job Type
    Full-time
    Category
    Computer Occupations
    Posted Date
    January 31, 2026
    Deadline
    March 12, 2026