Job Description
**MANTECH** seeks a skilled and mission-focused **Cloud Support Engineer (CSE)** to join our team in **Tysons, VA.**
The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.
**Responsibilities include but are not limited to:**
+ Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs
+ Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation
+ Independently resolving technical issues related to Linux and Kubernetes infrastructure...
The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.
**Responsibilities include but are not limited to:**
+ Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs
+ Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation
+ Independently resolving technical issues related to Linux and Kubernetes infrastructure...
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