Job Description

Requisition Number: 103453 

Cloud Support Engineer SADA

Location: This is a remote opportunity.

Insight at a Glance

  • 14,000+ engaged teammates globally with operations in 25 countries across the globe.
  • Received 35+ industry and partner awards in the past year
  • $9.2 billion in revenue
  • #20 on Fortune’s World's Best Workplaces list
  • #14 on Forbes World's Best Employers in IT – 2023
  • #23 on Forbes Best Employers for Women in IT- 2023
  • $1.4M+ total charitable contributions in 2023 by Insight globally

    • Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

    About the role

    As a Cloud Support Engineer at SADA, an Insight Company, you will ensure our customers’ support issues are handled effectively. You will work with highly skilled support engineers focused on providing Google Cloud Platform solutions, including Google Kubernetes Engine, Compute Engine, App Engine, BigQuery, Cloud SQL, Google Cloud Monitoring, and related Google services. Along the way, you will get to:

  • Ensure accurate and timely resolution of incidents 
  • Serve as a SADA escalation point for client technical issues related to Google Cloud Platform (GCP) or Google Workspace 
  • Triage and escalate issues to Google Support as required 
  • Support servers/services hosted on GCP for multiple clients 
  • Provide front line support for multiple clients 
  • Notice trends and work with team leadership to devise long-term solutions to recurring problems 
  • Assist with developing new processes to enhance customer support experience 
  • Assist with technical training of team members
  • Open to being on call for weekends and after hours 
  • Must be highly organized and detail-oriented 
  • Successful at working in a team culture 
  • Excellent verbal and written communication skills 
  • Strong problem solving and Analytical/Reasoning skills 
  • Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

    • What we’re looking for

    Required Credentials: 

  • Google Certified Associate Cloud Engineer or able to complete within the first 45 days of employment
  • Secondary Google Cloud Certification within the first 120 days. 

    • Required Qualifications:  

  • Mastery in at least one of the following domain areas: 
  • Google Cloud Compute Engine 
  • Google Cloud Kubernetes Engine 
  • Networking 
  • 3+ years of experience utilizing & strong knowledge on cloud compute platforms (GCE, EC2, GKE, EKS, AKS) 
  • 1+ years of experience utilizing & strong knowledge on cloud database platforms such as Cloud SQL, PostgreSQL, BigQuery, BigData. 
  • Experience in providing support for Google Cloud Platform products and solutions including, Cloud Operations (Stackdriver), and other Google-related services. 

    • What you can expect

    We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

  • Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
  • Medical Insurance
  • Health Benefits
  • Professional Development: Learning Platform and Certificate Reimbursement
  • Shift Allowance

    • But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

    Join us today, your ambITious journey starts here.

    When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

    At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

    Today's talent leads tomorrow's success. Learn more about Insight: 

    Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

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