Job Description

Canonical Sevilla La Nueva, Community of Madrid, Spain

Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and Io paranoia. Customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. With 1 100+ colleagues in 75+ countries, we foster a culture of remote work while meeting annually in person for strategic alignment.

Location: This is a globally remote role, unless otherwise specified.

The role entails
  • Investigate issues reported by customers by researching and escalating matters.
  • Work to resolve complex customer problems related to Canonical’s portfolio of products.
  • Own results: ensure every support case is handled according to our Service Level Agreement (...

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