Cloud Support Engineer

Canonical is a leading provider of open source software and operating systems. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include global public cloud and silicon providers and industry leaders. With over 1,100 colleagues in 75+ countries, we champion distributed collaboration.

Location: This is a globally remote role, unless specified otherwise.

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products
• Ownership of results: ensure each support case is handled according to our Service Level Agreement (SLA), delivering the highest customer satisfaction by setting expectations and fulfilling commitments
• Engage directly with customers and collaborate by phone...