Cloud Support Engineer

About The Business Area

FLS is responsible for ensuring seamless 24/7 operational continuity across Amadeus services in the Americas. The team focuses on incident detection, rapid recovery, coordination, and escalation to keep critical platforms running smoothly.

Job Title

Cloud Support Engineer

Summary Of The Role

You will be responsible for maintaining and supporting system availability across server complexes, components, and related services in the cloud, ensuring adherence to Service Level Agreements. Tasks include managing incidents from initiation to resolution, working autonomously within established processes, and making decisions that impact customers. The role requires following directions, multitasking, prioritizing, and tracking high-severity issues.

In This Role You’ll

• Provide technical support for cloud services and resolve customer incidents in a timely and effective manner.
• Restore se...