Job Description
Job Description
- Provide L1 support for Microsoft 365 incidents and service requests, ensuring timely resolution and adherence to SLA.
- Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions.
- Administer users, groups, roles, and licenses, supporting core workloads including Exchange Online, Teams, SharePoint Online, and OneDrive.
- Manage the user lifecycle, including onboarding, role changes, offboarding, password resets, MFA enrollment, and access troubleshooting.
- Diagnose and resolve technical issues, performing system configuration updates and following SOPs, security policies, and incident management processes.
- Collaborate with client SPOCs and internal L2/L3 teams to escalate complex issues and implement technical recommendations for system improvem...
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