Job Description

Responsibilities

  • Responsible for provide HUAWEI CLOUD Computing technical support.
  • Provide technical and solution support to customers and partner through tickets, telephone, email, meeting.
  • Troubleshoot, perform root cause analysis. Handle service tickets based on the SLA requirements and templates.
  • Interface with engineering partner/on-site engineer to fulfill customer function and performance request.
  • Develop service FAQs and cases periodically based on service requirements, and share with others.

Qualifications

  • Degree in Computer Science, Information Technology or equivalent.
  • Required skills: Linux, basic cloud and networking. Knowledge of security, big data, AI, database, docker and coding experience would have added advantage.
  • Added Advantages for HCIP/HCIE or other related cloud certifications.
  • Good communication and customer service skills and the ability to wo...

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