Cloud Technician

What you'll be doing:
As our
Cloud Support Technician
, you'll be the first point of contact for customers, providing responsive and effective support. You'll manage service desk tickets from start to finish - logging, tracking, and resolving issues, and escalating when needed to keep operations running smoothly.

In addition, you will:

• Monitor and manage security and backup alerts to maintain system integrity
• Assess and triage tickets, prioritising incidents for timely resolution
• Identify recurring issues and proactively flag potential problems for investigation
• Implement minor, standard changes to support customer environments
• Collaborate in team meetings and contribute ideas for process improvements
• Build strong customer relationships, ensuring clear communication and high satisfaction

We want to hear from you if you:

• Have experience with Microsoft 365 and a good understanding of Azu...