Cluster Debt Servicing Manager

Scope of Role -

• To manage the collections portfolio for the Cluster (state / region) assigned.
• To monitor and manage Collection Managers and Collections Officers Efficiency and Productivity.
• To ensure enhancement of Collections and Recovery for their respective Clusters
• To ensure that bucket flows are managed and kept within the targets agreed.

Managerial Responsibilities –

• Motivating, managing and counselling the Collections Managers & Officers to ensure their continued focus towards achievement of overall area target
• Tracking efficiency & effectiveness of the Collections Managers & Officers on a Daily basis and providing feedback to them

Functional Responsibilities -

• To ensure maximum Collections and Recoveries.
• Ensure that all procedures and controls are strictly followed
• Ensuring that all cases are handed over to the Collections Office...