Cluster Debt Servicing Manager

Scope of Role -
- To manage the collections portfolio for the Cluster (state / region) assigned.
- To monitor and manage Collection Managers and Collections Officers Efficiency and Productivity.
- To ensure enhancement of Collections and Recovery for their respective Clusters
- To ensure that bucket flows are managed and kept within the targets agreed.
Managerial Responsibilities –
- Motivating, managing and counselling the Collections Managers & Officers to ensure their continued focus towards achievement of overall area target
- Tracking efficiency & effectiveness of the Collections Managers & Officers on a Daily basis and providing feedback to them
Functional Responsibilities -
- To ensure maximum Collections and Recoveries.
- Ensure that all procedures and controls are strictly followed
- Ensuring that all cases are handed over to the Collections Officers within prescribed time frames and are appropriately actioned.
- Guiding the Collection Manag...