Job Description
Job Requirements
About the Role
: Cluster Lead-First Select **
The Cluster Lead-First Select is responsible for managing a team of Elite Bankers (Select) to deliver business and Smart Banker channel's objectives across Retail Liabilities. This role involves driving recruitment, sales planning, performance monitoring, and mentoring to ensure effective tele-calling and customer engagement. The Cluster Lead plays a key role in enhancing customer experience, deepening relationships with HNI clients, and ensuring compliance with regulatory norms. The role also requires collaboration across functions to deliver comprehensive banking solutions and drive digital adoption.
Key Responsibilities
Primary Responsibilities
About the Role
: Cluster Lead-First Select **
The Cluster Lead-First Select is responsible for managing a team of Elite Bankers (Select) to deliver business and Smart Banker channel's objectives across Retail Liabilities. This role involves driving recruitment, sales planning, performance monitoring, and mentoring to ensure effective tele-calling and customer engagement. The Cluster Lead plays a key role in enhancing customer experience, deepening relationships with HNI clients, and ensuring compliance with regulatory norms. The role also requires collaboration across functions to deliver comprehensive banking solutions and drive digital adoption.
Key Responsibilities
Primary Responsibilities
- Lead quality recruitment, sales planning, and business delivery tracking for the VRM (Virtual Relationship Manager) team.
- Monitor and review VRM performance, me...
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