Cluster Lead - Vendor Operations

Overview

Shopee Manila, National Capital Region, Philippines is hiring for the Cluster Lead - Vendor Operations role. This position leads a team responsible for onboarding, performance management, and relationship-building with vendor brands.

Responsibilities

• Lead a team of Vendor Operations Customer Facing Specialists responsible for onboarding, performance management, and relationship-building with brands.
• Oversee the onboarding process for new shops, providing training and support to help brands navigate Shopee's systems and processes.
• Analyze shop performance metrics, including fulfillment rates, product quality, and customer feedback; implement strategies to improve vendor performance and compliance with company standards.
• Act as the point of escalation for complex brand-related issues; collaborate with cross-functional teams to resolve disputes, address fulfillment concerns, and ensure timely and accurate ...