Cluster People & Culture Coordinator

Your Role in the Story

As our Cluster People & Culture Coordinator, you’ll be supporting in driving force behind shaping our teams and culture across two distinctive hotels. You’ll ensure that every aspect of the employee journey — from hiring and onboarding to engagement and wellbeing — reflects our values and contributes to both people and business success.

This role blends operational support with hands-on excellence—developing talent, leading hiring and HR operations, nurturing a culture that grows with us, and creating a workplace where every team member helps make LUURA unforgettable.

Key Responsibilities

• Coordinate the end-to-end recruitment for all roles, including individual hires and mass hiring, in line with business needs.
• Screen CVs, shortlist candidates, and manage communication throughout the recruitment process, internally and externally.
• Ensure role coverage during seasonal turnover and temporary absences.
• Deliver end-to-end onboarding for all new hires, covering mass onboarding events, inductions, training coordination, and property orientation, aligned with cluster standards and Cluster Director of P&C direction.
• Create, update, and manage the HR training library—training manuals, SOPs, and HR documentation—in collaboration with department heads to meet business needs.
• Support hands-on employee training during the season and pre-opening phases, coordinating logistics, tracking attendance, and maintaining training records in P&C archives.
• Assist employees in daily P&C-related needs, providing guidance and support as per business requirements, and as per defined policies.
• Support on the monitoring of daily attendance, check-in/check-out processes, and leave management; identify discrepancies and proactively report to the Cluster Director to ensure compliance and smooth communication across properties.
• Manage vacation requests and documentation in line with business needs.
• Oversee and deliver the end-to-end employee exit processes, ensuring policy compliance, proper documentation, and a structured exit lifecycle.
• Prepare and ensure support on accurate employee records and digital/physical archives, including contracts, vacation forms, payroll documentation, and compliance with labor regulations.
• Support payroll processes and timesheet management in alignment with legal requirements and Cluster P&C Director guidance.
• Coordinate accommodation, uniforms, staff cafeteria, transportation, and other operational logistics as directed by leadership and business needs.
• Support the implementation of recognition programs, wellbeing initiatives, and team-building activities to enhance employee engagement for the season and per P&C strategy.
• Assist with health, safety, and employee welfare compliance across the cluster, in alignment with the Cluster Director of P&C and the Health & Safety leader/occupational doctor. Maintain clean records as per action.
• Participate in operational needs during peak periods, special events, and property openings, ensuring adequate staffing and smooth execution.
• Support on the production of HR reports, dashboards, and analytics to track headcount, turnover, absenteeism, training completion, and other P&C needs.
• Maintain clean and organized archives for all employee records, including SOPs, training materials, contracts, and HR blueprints.
• Maintain employee benefits records and ensure confidentiality of all employee information and sensitive matters.
• Build and support the internal communication and community engagement by managing the “Lobby” communication tool, as directed by the Cluster Director of P&C.
• Support HR system implementation and ongoing maintenance, ensuring clean and accurate data per employee.
• Facilitate communication of HR news, policy updates, and organizational changes to all permanent and seasonal employees.
• Support the preparation and maintenance of job descriptions, contracts, job advertisements, and reference letters, as per departmental needs.
• Act as a brand ambassador for Taskworld, ensuring tasks are executed smoothly during pre-opening and guiding new team members on tool use.
• Ensure strict confidentiality, demonstrate strong professional judgment, and maintain a communicative, approachable, and supportive persona in all HR interactions.
• Act as a role model for company values, professional etiquette, and guest-focused service standards.

Who We’re Looking For

• Minimum of 4 years’ experience in HR or People & Culture roles within hospitality.
• Experience in supporting pre-opening hotels, F&B outlets, or seasonal properties.
• Strong understanding of hotel operations and workforce seasonal HR needs.
• Hands-on experience in recruitment, onboarding, training, and HR operations.
• Knowledge of or experience with Greek operating businesses, including understanding local Greek laws.
• Fluent in English.
• Eligible to work in EU countries.
• High level of confidentiality and professionalism.
• Excellent communication and interpersonal skills.
• Organized, detail-oriented, and able to manage multiple priorities.
• Team player who supports a people-first culture.
• Focused on creating exceptional, memorable people experiences.
• Excited to work in a fast-moving, people-first environment.
• Passionate about culture, art, and authentic hospitality.

Perks You’ll Love

• Team rates at LUURA, Ennismore & Accor properties worldwide.
• Discounts at our restaurants, bars, and cafes.
• Access to art, cultural events & live music nights.
• Recognition that matters — from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation (where applicable).

Ready to Dive In?

Bring your energy, your ideas, and your true self — and let’s create something unforgettable together.

Apply now and start your journey with LUURA.