Cluster Quality Manager

KEY JOB RESPONSIBILITIES

Financial and Operational Excellence

• Financial Performance Monitoring: Monitor and provide operational guidance to ensure the cluster's centres meet their financial outcomes and performance targets (e.g., enrolment, utilisation).
• Administrative Supervision: Supervise core administrative functions within the cluster, including the approval of leave, expenses, and other operational documentation to support centre efficiency and accountability.
• Execute and Monitor Regulatory Compliance: Oversee centre health and regulatory adherence by ensuring centres within the cluster comply with all sector requirements, standards, and industry guidelines
• Reporting and Case Management: Oversee case management and ensure timely, compliant reporting of all incidents (including formal written reports within 24 hours). Provide guidance and direct support to Centre Leaders in managing complex or escalated feedback or staff matters...