Job Description

**Job Title** : Cluster Reservation Agent




**Location** : Crowne Plaza Amman




**Company** : IHG Hotels & Resorts Jordan - NTD Hotels





We are looking for a dedicated **Cluster Reservation Agent to** join our team at IHG Hotels & Resorts. In this role, you will be responsible for reservations across multiple properties within the cluster, ensuring accuracy, efficiency, and excellent service for all bookings.




+ Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.

+ Promote the Hotel’s (and IHG generally) products and services.

+ Maintain a high level of product and service knowledge about all IHG Hotels in your region/portfolio/cluster.

+ Develop and maintain a regular pattern of sales calls for all hotels.

+ Prepare and execute action plans which increase reservation sales and associated business.

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