Cluster Reservations Agent

Role Summary:

We are looking for a detail-oriented Cluster Reservations Agent to join our team, managing bookings for both our prestigious luxury hotels and iconic train services. Reporting directly to the Cluster Reservations Manager, the ideal candidate will ensure smooth reservation processes, provide outstanding customer service, and maintain effective communication across multiple properties and departments. This role is essential to delivering a world-class guest experience while supporting the operational needs of Orient Express luxury hotels and train journeys.

Key Responsibilities:

• Manage and process reservations for multiple properties, including luxury hotels and train journeys, with great accuracy and attention to detail.
• Respond promptly and professionally to guest inquiries via phone, email, and online platforms.
• Update reservation systems and guest profiles accurately, i...