CMDB Analyst

Main Responsibilities:

• Ensure the overall integrity, accuracy, and operational efficiency of the ServiceNow CMDB as a critical source of truth for IT assets and services, focusing on data quality and control.
• Design, implement, and monitor robust data quality controls and processes within the CMDB to ensure the completeness, accuracy, and consistency of Configuration Items (CIs) and their relationships.
• Be responsible for the creation, maintenance, and update of comprehensive CMDB documentation, including data models, processes, standards, and guidelines, ensuring its accuracy and accessibility.
• Perform regular monitoring and analysis of CMDB health and performance, identifying discrepancies, inconsistencies, and areas for improvement to maintain a reliable and up-to- date repository.
• Act as a subject matter expert for CMDB data structure and quality, providing inter...