Coaching Consultant

Overview

Job Title: Coaching Consultant

Job Profile: PHL****

Department: Customer Solutions

Reports To: Manager, Coaching

Location: Philippines

Status: Full Time Permanent

Job Purpose

Coaching Consultants are trusted subject matter experts that act as an advisor to call center Site Directors. They are responsible for implementing training, upholding coaching standards, and driving performance across multiple functions in order to create a world-class coaching environment. The incumbent will observe, evaluate, and provide feedback on experts and coaches to senior leaders. In collaboration with Coaching and call center leaders, the position is responsible for the development and integration of performance management and coaching programs.

Coaching Consultants are trusted subject matter experts that act as an advisor to call center Site Directors. They are responsible for implementing training, upholding coa...