Collaboration Engineer (System Admin L3)

Job Description:

The System Administrator – L3 (Collaboration) serves as a technical leader within the Digital Workplace Technology (DWT) Technical Operations function, responsible for the stability, availability, and continuous improvement of Client's collaboration platforms. This role owns L3 operations for Microsoft 365–based collaboration services and acts as the primary technical escalation point for complex issues, incidents, and platform integrations.



Key Responsibilities

Collaboration Platform Operations & Ownership

Own the operational stability and performance of DWT collaboration platforms, tools, and services including email, messaging, meetings, and document management.

Manage and support a complex collaboration ecosystem integrated with endpoint, mobility, security, identity, authentication, and internal operational systems.

Perform monitoring, maintenanc...