Collaboration Services Analyst

**Job Functions**
**Responsibilities**:
User Support
- Meet with users on ad hoc and scheduled basis
- Help users solve business problems with productivity tools and show them how to resolve issues using them.
Americas M365 Resource Center (SharePoint Online)
- Overall site management, including planning needed updates
- Create support resource documentation, articles, and videos for SharePoint Online, Teams, M365 resources, Zoom, Box, etc.
- Coordinate efforts to have resources translated to multiple languages and create Chatbot references.
- Creation and manipulation of graphics where needed
License Administration of SAS tools such as:
- Box Administrator and License Manager
- Microsoft 365
WIN (Intranet Portal - Custom SP2013)
- Management of regional pages and associated Permission groups (Region wide)
- Global WIN Search analysis and coordinate search updates with Global IS
Misc. Site Administration
- AWS site administration as ne...