Collection Agent

About NIRA

NIRA is a fast-growing fintech company focused on providing accessible credit to India’s lower-middle-income segment. As we transition into a regulated Non-Banking Financial Company (NBFC), we are strengthening our governance and compliance functions. We seek an experienced and proactive Company Secretary to support the Board and ensure full regulatory compliance as we enter our next phase of growth.

A Collections Agent is responsible for communicating with customers, primarily over the telephone, to follow up on overdue payments and resolve delinquent accounts. The role requires strong communication skills, patience, and persistence, as agents often interact with customers who may be reluctant to engage or avoid repayment discussions.

Key Responsibilities

• Contact customers via outbound and inbound calls to follow up on overdue payments.
• Explain outstanding dues, payment timelines, and available repayment ...