Job Description
Overview
The Collection Analyst is responsible for monitoring, analyzing, and managing customer receivables to ensure timely collections and minimize credit risk. This role involves data analysis, coordination with internal teams, and direct follow-up with customers to support healthy cash flow and accurate financial reporting.
Responsibilities
- Monitor and analyze accounts receivable aging and collection performance
- Follow up with customers regarding outstanding balances via email, phone, or formal notices
- Investigate and resolve billing discrepancies, payment issues, and disputes
- Prepare collection reports, dashboards, and analysis for management review
- Assess customer payment behavior and identify potential credit risks
- Recommend collection strategies and process improvements based on data analysis
- Coordinate with Sales, Finance, and Customer Service teams to resolve collection concerns
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