Collection Executive

Job Title: Revenue & Collection Coordinator
Location: 1st Avenue, Bandar Utama
Work Mode: Contract (Renewable)
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM

Key Responsibilities:

• Build and maintain reliable, long-term relationships with assigned customers.
• Effectively negotiate with customers to ensure timely repayment of loans.
• Provide customers with up-to-date information regarding their outstanding debt and available repayment channels.
• Follow up with customers who fail to meet their repayment commitments.
• Establish repayment schedules based on the customer’s financial situation, ensuring feasible repayment plans.
• Achieve KPIs set by Collection Managers to meet organizational objectives.
• Deliver high-quality customer service to delinquent clients, adhering to industry best practices.

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