Collection executive ( Mohali)

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Collection Executive is responsible for recovering outstanding payments from clients by negotiating payment plans, monitoring overdue accounts, and maintaining accurate, compliant records. They work to minimize bad debt while preserving client relationships, often using phone/email (tele-collection) or field visits to resolve disputes. 

Key Responsibilities

Debt Recovery: Contact customers via phone, email, or in-person visits to secure payment for overdue invoices.

Negotiation: Establish, negotiate, and monitor repayment plans and settlements within company guidelines.

Documentation: Maintain detailed, accurate records of all customer interactions, payments, and follow-ups.

Dispute Resolution: Resolve customer complaints or issues preventing payment.

Compliance & Reporting: Adhere to legal regulations (e.g., debt collection laws) and provide regular, timely reports to management. 

Qualifications & Skills

Experience: Proven experience as a collections executive or similar finance/customer service role.

Skills: Strong communication, negotiation, persuasion, and conflict resolution skills.

Knowledge: Proficiency in debt collection laws and regulations.

Tools: Familiarity with CRM systems, accounting software, and data entry.

Attributes: High attention to detail, ability to handle difficult situations diplomatically, and ability to meet strict targets. 

Types of Collection Executives

Tele-Collection Executive: Focuses on phone/email outreach.

Field Collection Executive: Conducts in-person visits to clients.

Loan Collection Executive: Focuses on overdue loan repayments.