Collection executive ( Mohali)

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Collection Executive is responsible for recovering outstanding payments from clients by negotiating payment plans, monitoring overdue accounts, and maintaining accurate, compliant records. They work to minimize bad debt while preserving client relationships, often using phone/email (tele-collection) or field visits to resolve disputes. 

Key Responsibilities

Debt Recovery: Contact customers via phone, email, or in-person visits to secure payment for overdue invoices.

Negotiation: Establish, negotiate, and monitor repayment plans and settlements within company guidelines.

Documentation: Maintain detailed, accurate records of all customer interactions, payments, and follow-ups.

Dispute Resolution: Resolve customer complaints or issues preventing payment.

Compliance & Reporting: Adhere to legal regulations (e.g., debt collection laws) and provide regular, timely reports to management. 

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