Job Description

Main responsibilities

Operation

  • Deliver collections management services to SBO

  • Review AR ageing reports

  • Perform collection & dunning

  • Determine appropriate escalations & follow-up actions as per defined process

  • Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility

  • Contribute to business and customer collection strategy reviews

  • Execute in compliance with Sanofi policies and guidelines

  • Complete all activities as per the global Core Model and operational KPIs

  • Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user

  • Pro-actively anticipate operational issues and coach junior analysts

  • Build, document and transfer CI2C Core Model process knowledge (Level 6/7) rela...

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