Collection Officer (Outsource Role)

Overview

Description

Role: Collection Officer

Role Purpose: The collection agent is responsible for performing assigned duties related to the collection of official funds from ADIB customers in coordination with the Collection Team Leader and Collection Manager. Duties include reviewing customer accounts and informing them of payment due dates by phone, fax, or e-mail, in a manner consistent with ADIB customer service code of practice and confidentiality.

Key Accountabilities of the role

• Achieve assigned business, financial, and non-financial targets.
• Call evaluation and performance monitoring.
• Handle customer complaints and inquiries.
• Manage walk-in customers and address their queries.

- Resolve assigned past-due accounts by contacting debtors by phone and via written correspondence to their mail address/residence and place of employment.

- Ensure...