Collection Officer - UAE

The Collection Officer is responsible for leading and optimizing the company’s collections function across all lending and credit products. This role oversees early-stage, mid-stage, and late-stage collections, ensuring regulatory compliance in the UAE, maintaining portfolio health, and improving recovery performance while delivering an excellent customer experience.

Responsibilities:

1.  Collections Strategy & Operations:

●   Develop and implement effective collections strategies for digital lending, RNPL, credit lines, or micro-financing products.

●   Monitor daily, weekly, and monthly collection performance; identify gaps and drive continuous improvement.

●   Manage early-stage (soft collections) and late-stage (hard collections) processes, including skip tracing and field collections where applicable.

●   Manage and oversee relationships with external se...