Collection Process Lead

Collection Senior Associate

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem‑solving skills for timely debt collection while maintaining a professional and empathetic approach.

Key Responsibilities

• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements in accordance with company policies.
• Maintain accurate records of all communications and payment arrangements.
• Follow up on broken promises to pay and elevate unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets.

Skills & Qualifications

• Excellent English communication skills with customer centricity.
• Abil...