Collection Specialist

This is an initial ON-SITE job but will transition to HYBRID once performance has been established. (Hybrid setup is 2 days a month; RTO only). About the Role We are seeking a motivated and professional Collections Agent to join our team. In this role, you will be responsible for recovering unpaid balances related to internet services by contacting customers via phone, text message, and email. You will negotiate payment arrangements, resolve disputes. The ideal candidate is empathetic yet assertive, with strong communication skills and a focus on maintaining positive customer relationships while achieving collection targets. Key Responsibilities Contact customers with overdue internet service payments via phone calls, text messages, and emails to discuss outstanding balances and facilitate payments. Negotiate flexible payment plans, settlements, or one-time payments to resolve debts efficiently and amicably. Verify customer account information, explain billing details, and address inqu...