Collection Specialist

JOB SUMMARY:

• As a Rose Valley Management Collection Specialist, you must be a team player who is goal-driven, and have strong organizational, customer service, interpersonal and problem-solving skills.


• Your objective is to guide residents through billing inquiries and concerns in a positive and professional manner.
• This role involves maintaining accurate and up-to-date resident account information and providing effective resolution to billing-related issues.

DUTIES AND RESPONSIBILITES:

• Demonstrates excellent communication skills with residents, vendors, and onsite/corporate team members via email and phone.


• Utilize various skip-tracing methods to locate and contact residents who are unreachable.
• Responsible for ensuring that resident account records are accurate, complete, and up to date.
• Document collection efforts to maintain a clear history of contact attempts and account statuse...