Collection Telecaller Head

Job Title:  Collection Telecaller Head
Location:  Mumbai
CTC:  Up to 12 LPA
Experience:  6–10 years (minimum 3 years in leading collection telecalling teams)

Role Overview:
We are hiring a Collection Telecaller Head for a leading, digital-first private sector bank. This role will lead and scale the centralized tele-collection function, drive recovery performance, and ensure high standards of compliance and customer experience.

Key Responsibilities:

• Lead and manage the telecalling collections team handling retail loan portfolios

• Set daily, weekly, and monthly recovery targets and ensure achievement

• Monitor calling quality, productivity, and conversion ratios

• Design calling strategies to improve resolution rates and reduce delinquencies

• Ensure strict adherence to regulatory, legal, and internal compliance norms

• Coach, train, and performance-manage team leaders and callers

• Coordinate with field collections, risk, and operations teams for escalated cases

• MIS reporting, analysis of delinquency trends, and process improvement

Candidate Profile:

• Strong background in tele-collections within banking / NBFC / fintech

• Proven experience in team handling and target-driven environments

• Excellent command over collection metrics, bucket management, and compliance

• Strong leadership, communication, and problem-solving skills

Why Join This Organisation:

• Work with a future-ready, digital-first banking platform

• Stable and growing organization with disciplined asset quality

• Exposure to large-scale retail portfolios and modern collection practices

• Performance-driven culture with clear growth opportunities

Apply:
Share your resume at 
Subject line: Collection Telecaller Head – Mumbai
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Regards,
Team HR
Staffiaa Services