Job Description
Job Title: Collection Telecaller Head
Location: Mumbai
CTC: Up to 12 LPA
Experience: 6–10 years (minimum 3 years in leading collection telecalling teams)
Role Overview:
We are hiring a Collection Telecaller Head for a leading, digital-first private sector bank. This role will lead and scale the centralized tele-collection function, drive recovery performance, and ensure high standards of compliance and customer experience.
Key Responsibilities:
Lead and manage the telecalling collections team handling retail loan portfolios
Set daily, weekly, and monthly recovery targets and ensure achievement
Monitor calling quality, productivity, and conversion ratios
Design calling strategies to improve resolution rates and reduce delinquencies
Ensure strict adherence to regulatory, legal, and internal compliance norms
Coach, train, and performance-manage team leaders and callers
Coordinate with field collections, risk, and operations teams for escalated cases
MIS reporting, analysis of delinquency trends, and process improvement
Candidate Profile:
Strong background in tele-collections within banking / NBFC / fintech
Proven experience in team handling and target-driven environments
Excellent command over collection metrics, bucket management, and compliance
Strong leadership, communication, and problem-solving skills
Why Join This Organisation:
Work with a future-ready, digital-first banking platform
Stable and growing organization with disciplined asset quality
Exposure to large-scale retail portfolios and modern collection practices
Performance-driven culture with clear growth opportunities
Apply:
Share your resume at [email protected]
Subject line: Collection Telecaller Head – Mumbai
Whatsapp - +917770834252
Regards,
Team HR
Staffiaa Services
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