Job Description
About the Role
As a Collections Analyst, you’ll ensure timely recovery of accounts receivable, optimize cash flow, and minimize delinquency. You will manage a customer portfolio, negotiate payment arrangements, resolve billing disputes with the commercial team, and maintain accurate records in our ERP system. You’ll monitor aging, track KPIs like DSO and recovery rate, prepare performance reports, and escalate critical cases to Global AR or Legal when necessary.
Responsibilities
- Monitor customer accounts and aging to drive timely collection of outstanding invoices.
- Contact clients via phone and email to negotiate payment agreements and secure commitments.
- Record and update all collection activities and commitments in NetSuite and internal logs.
- Coordinate with the commercial team to resolve billing disputes or payment issues.
- Generate alerts for at‑risk accounts and escalate critical cases to Global AR or Legal.
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