Collections Associate (Start ASAP)

The Collections Associate manages collection activities to maintain manageable past due accounts through calls, communication, negotiation, and legal referrals.

Your Role

Here’s what you will be doing:

• Perform collection activities including calls, communication via various channels, settlement negotiation, and timely referral for outsource agencies or legal actions
• Provide services on customer concerns such as refunds, adjustments, reconciliation, closures, reactivation, and issuance of certificate of full settlement where applicable
• Assist customers with collection service-related requests endorsed by customer contact points (Customer Care, Branch Partners, Contact Center, etc.) providing resolution within agreed turnaround time
• Retrieve or prepare support documents for filing legal cases for credit card accounts

About You

The company is looking for:

• Must possess at least a Bac...