Collections Officer

About this position

We are a rapidly growing organisation seeking a motivated and experienced Collections Officer to join our Perth team. You will manage telephone-based collections, recover outstanding debts, and deliver excellent client service while meeting agreed KPIs. This role offers clear progression opportunities within a dynamic, supportive workplace.

Key responsibilities include proactive outbound calling, negotiating payment outcomes, maintaining accurate records, ensuring regulatory compliance and building strong client relationships. We want someone energetic, solution-focused and results driven who can hit targets and contribute to continuous improvement.

To apply, submit your resume and a short cover letter highlighting relevant debt collection experience and examples of meeting targets.

Core Responsibilities

• Conduct high-volume telephone collections to recover outstanding debts.
• Negotiate payment plans and settlements to achieve optimal outcomes.
• Record all client interactions and payment arrangements accurately in the CRM.
• Meet and exceed agreed Key Performance Indicators.
• Maintain compliance with relevant debt collection and privacy regulations.
• Provide professional, timely service that enhances client relationships.
• Escalate complex accounts and contribute to process improvement initiatives.

Key Qualifications

• Proven experience in debt collections, preferably telephone collections.
• Demonstrated track record of meeting or exceeding targets and KPIs.
• Strong negotiation and persuasive communication skills.
• Energetic, positive attitude and ability to work under pressure.
• Quick learner with the ability to adapt to processes and systems.
• Solid organisational, time-management and decision-making abilities.
• High level of integrity and knowledge of regulatory requirements.