Collections Operations Manager

Collections Operations Manager

Work Location - Thane, Maharashtra

Shift: US Shift – 6:00 PM–3:00 AM or 7:00 PM–4:00 AM IST

Job Summary

We are seeking an experienced Collections Operations Manager to lead and manage large-scale first-party collections operations . This role requires strong people leadership, operational excellence, and deep domain expertise in collections processes, with a strong preference for US collections exposure.

Key Responsibilities

• Lead end-to-end first-party collections operations, ensuring achievement of recovery, productivity, quality, and compliance KPIs
• Manage large teams (150+ FTEs) including Team Leaders and Process Leads
• Drive performance through call quality improvement, dialer optimization, skip tracing, and segmentation strategies
• Ensure adherence to client SLAs, regulatory guidelines, and internal comp...