Job Description
Job description
Job Title: Collections Representative (Inbound/Outbound Contact Center)
Location: Pune
Shift: Rotational (24/7)
Employment Type: Full-time
About the Role
We are looking for a highly motivated Collections Representative to join our dynamic inbound and outbound contact center team. In this role, you will interact with customers to understand their financial situations, provide solutions, negotiate payment plans, and ensure the highest level of service and professionalism.
Key Responsibilities
Manage a high volume of incoming and outgoing calls.
Understand customers financial situations through FFQs, probing, and offer suitable repayment plans.
Demonstrate a clear understanding of delinquency levels and collection buckets.
Provide accurate information on products, services, order cancellations, and complaint resolutions.
Identify customer needs and deliver solutions that achieve customer satisfaction.
Build trust and maintain strong c...
Job Title: Collections Representative (Inbound/Outbound Contact Center)
Location: Pune
Shift: Rotational (24/7)
Employment Type: Full-time
About the Role
We are looking for a highly motivated Collections Representative to join our dynamic inbound and outbound contact center team. In this role, you will interact with customers to understand their financial situations, provide solutions, negotiate payment plans, and ensure the highest level of service and professionalism.
Key Responsibilities
Manage a high volume of incoming and outgoing calls.
Understand customers financial situations through FFQs, probing, and offer suitable repayment plans.
Demonstrate a clear understanding of delinquency levels and collection buckets.
Provide accurate information on products, services, order cancellations, and complaint resolutions.
Identify customer needs and deliver solutions that achieve customer satisfaction.
Build trust and maintain strong c...
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