Job Description
Description
(7 Key Points):
Customer Support & Collections: Engage with customers via inbound/outbound calls to resolve delinquent accounts, negotiate payment arrangements, and provide financial assistance options with empathy and professionalism. Policy & Compliance Adherence: Ensure strict compliance with internal policies and external regulations, including local, state, and federal laws, and Fair Debt Collection Practices. System Accuracy & Reporting: Maintain accurate documentation in the system of record and follow established procedures to ensure high-quality operational reporting. Performance & Metrics: Meet department performance standards, including call quality scores, negotiation success rates, and schedule adherence in a fast-paced, goal-driven environment. Training & Development: Participate in extensive, hands-on training utilizing advanced AI tools and receive ongoing support and...
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