Collections Representative

Role Responsibilities:

• Assess the financial situation of individuals or businesses to determine the appropriate course of action

• Prepare and submit necessary documentation relating to insolvency procedures

• Keep up to date with changes in insolvency law and practice

• Establishes expertise with Consumer Collections personnel as a key support contact/resource/coach with proficiency and tools to assist departments in achieving goals.

• Analyzes data and information to provide insights and recommendations.

• Escalates complex or unresolved customer situations to managers as required.

• Completes required documentation to ensure customer's requests are accurately processed.

• Organizes work information to ensure accuracy and completeness.

• Delivers exceptional customer service that builds trust through expertise, responsive service and support.

Must Have Skills:

• T...